i filled out my app the doctors portion was filled and his office faxed his signed copies they called to tell me they did not receive all the application returend i explained the doc office faxed his portion a very rude woman said the office lied they did not receive it after a few words i phoned the docs office they had the cover sheet of the time date and confirmation but they refaxed it. the next day another call i said they refaxed it got accused of faxing it to the wrong place confirmed the fax number,,,then the same day later received a call and the girl said yes in fact they received the fax but its not allowed to be faxed this started a bunch of mess they said they were returning the FULL application and start over again when i finally received it all they sent was the docs portion i took it to hi office he filled it out i stood there and returned ALL the paperwork he had...i phoned scbn and they was told by suzanne all was ok but i had to wait for the denial letter got the denial letter and i phoned when i mailed it again i was told they did not have what was necessary from the doctor and now it sits they are suppose to send ANOTHER application...by the way they already took out $100.00 50 for sign
up 50 for first month dues now they have taken another months dues and i have received nothing and they are telling me they do not have original copies only faxed copies this is a complete LIE!
i asked for them to return ALL the paperwork i sent in per my docs requwst i was told they dont keep them they scan them then shred...WTH. all i want is what i was told my money would cover i am writing everyone so is my doctor i repoted to better business this is terrible i am on a fixed income the medicine is very expendive i cant affors to pay them for nothing and still get my medicine,,,somebody HELP
Reason of review: Poor customer service.